Compliquée, comme toujours avec GoldCar!

Retrait au guichet interminable, une voiture dans un très mauvais état, intérieur très très sale. Voiture récupéré avec un problème mécanique et un défaut électrique. Vente additionnelle du conseiller abusive!

J'ai fait la queue debout pendant deux heures avant d'atteindre le guichet, un des employés a été très désagréable avec les clients qui attendaient. C'est inadmissible.

La voiture n'est pas propre extérieur et intérieur à la réception,les marques du véhicules n'étaient pas toutes renseignées, le siège auto de mon enfant n'était pas en place, le GPS était en langue germanique PS: le réceptionniste pour la récupération du vehicule a été formidablement

I have booked a car in Toulouse for 5 days at a good rate of 93€. When I arrived to pick up my car the staff was very pushing and very demanding to add on top of this price an insurance fees of 137€ to cover all risk... + 50€ to get out of the border + 8€/day to be upgraded etc.... I said that I was not interested so the agent sounded upset and became not very friendly ! He demanded me to sign several papers to says that in case of any problems (even not responsible) I would be charge a lot of money + they withdrawn from my account 1215€ as caution!!!! The pressure was very hard and on top of that when I took the car the front tyres were totally worn out... The hostess could change the car since she had no other keys!!! I sent the pictures of the car and the tyres the next day morning and requested the full insurance because of the risk to drive such car, but I was answer that it was not possible and they only propose to change the car.... But that meant to do 250kms more for me !!! So I drove very carefully and I canceled several destinations ion the maintain because of the technical and finacial risks. I have booked a lot of cars in my life (I am 55yo) and it is the first time I am so stress and unhappy.

The guy at the Golden car, Bordeaux airport was very unprofessional I would say, bully. It all started when I said that I was not interested in buying a new excess car insurance, as I already had a third party one. He criticized me and insisted over and over to buy a new one from him, after more than half an hour of discussion with him, he said that I would very likely have an accident, that my insurance was not good, that they would not pay me back and so on (my wife at some point left the counter as she could no longer handle it) He said he would not tell me where the car was, that I had to figure out myself as I did not buy the insurance, so he wouldn't care about me. He told me that in addition to having to find the pick-up location and the car I had to mark any damage and come back, otherwise, I would have to pay for any damage and show me the list of prices of different car parts. I had to go to the pick-up location and mark all damages present in the car, that included a broken mirror, and come back, all this took more than one hour, We left the airport feeling insulted, distressed and upset.