I didn't get the service that I paid for

The car was not available at Marrakech airport on my arrival for unknown reasons. I had to wait over 3 hours and half in the heath at the airport to get a different car from the one I've booked. I could get to a business appointment in the north of morocco because of the delay. On the way back to Marrakech I had a random police check. the car's MOT was not done and I had to spend 30 minutes negotiating with the police to let me go. The car servicing light kept flashing for the whole two weeks as it needed servicing. I'm looking into asking for reimbursement of the rental money as I consider that the service that I had is not worth what I've paid at all.