To be honest I would be in a really bad mood if I did not buy AXA Full Coverage this time. I booked the car on QEEQ and picked it up in Tokyo on June 10 in the morning. It was a Toyota Alphard from SouKyo Rent A Car. Automatic seven seats. I came for business and needed to visit several clients. At the start everything was fine. The car looked pretty new. The next day around noon it started raining in Tokyo. The road was a bit slippery. On a narrow street corner I turned the wheel and I scratched the car on a guard rail. The side of the door and the front bumper got damaged. I was shocked. My first thought was that this car is not cheap and the repair cost would be crazy. I also worried it would mess up my meetings. The staff from the rental company came to check the damage. They made a record and showed me a rough idea of the possible cost. My heart sank. Then I remembered I had AXA Full Coverage so I contacted their customer service right away. I explained what happened and took photos of the scene and the damage and sent my info like they asked. I was still in Tokyo and I had to return the car on June 12 in the morning and hurry to my next meeting so I was afraid this problem would take too long. I was a bit nervous but they used simple words and kept telling me what I needed to provide. I followed step by step and sent everything. There was a small issue. The payee name for the claim was wrong and it was not my name as the main driver. They reminded me about it so I changed it to my own bank account. I also checked my address details and fixed them. Later they asked me again about the insurance amount and what currency to use. I checked my papers and confirmed the amount and sent more photos of the damage. It felt a little tiring to send things again but the pace was ok and I could handle it. After a few days they told me the insurance company had already approved the claim. They also explained the payout amount clearly. When I heard that it was confirmed I finally relaxed. It felt like that scratch on the car was also gone from my head. In the end the accident and the claim did not take too long. The most important thing is that AXA Full Coverage really covered the repair and other costs I was worried about. If I had to pay all that in Tokyo during a business trip it would be a big pressure. Now when I think about it I am glad I spent extra on this insurance. Without it this trip would feel completely different.
Découvrez comment notre service a aidé d'autres clients
