Price Drop ProtectorI will start from the result. I actually saved some money because of Price Drop Protector and it really surprised me. That day I booked a car for Malaga in Spain on QEEQ. I thought the price would just stay like that since it is summer and car hire is not cheap. I picked a Seat Ibiza from Record Go with manual gear. For me as a 22 year old solo traveler it was good enough.
A few days earlier I was still thinking if I should wait to see if the price would drop. I was also scared that the cars might be gone. In the end I just booked it and told myself I would accept this price. Later one day I was checking my email and saw a message from them. I found out the price did go down by a few euros.
The cool part was that I did not need to ask for anything. They said they already rebooked it for me and the new order was confirmed. The price difference would go back to my card. I checked both orders. The car model was the same. Pick up and drop off place was still Malaga. Only the price was lower by a few euros. It was not a big amount but for my student level budget it is like getting one more simple lunch.
At that moment I felt this Price Drop Protector is actually very good for people like me who always think about waiting for a better price. I first thought it was just some nice words on the page. Then I saw I just booked like normal and later I got money back without doing anything. I did not talk to customer service. I did not check prices every day. For me it was only about opening an email and seeing that I kind of got free money.
Price Drop ProtectorI发现这次在马德里“白赚”了一笔钱时，其实行程都已经差不多定好了。那天我在看邮箱 想再确认一下在西班牙马德里租车的情况 车是GOLDCAR的Fiat 500 自动挡小车 两门四座 我计划大概在七月十号下午到马德里机场取车 七月二十一号再还车 大小刚好适合我一个人到处跑。后来我看到有一封价格变化的邮件 提到原来的订单号被换成了一个新订单 还写了一个价差说明 说会退给我一些钱。我先是有点懵 以为是不是自己点错了什么订单。再仔细一看 我才想起来 当时在QEEQ下单的时候 我有看到一个叫 Price Drop Protector 的服务 介绍说如果价格降了 他们会自动帮我重订 然后把差价退给我 我那时候就顺手勾选了 没有多想。现在看来 真的是派上用场了。我其实什么都没操作 车还是那辆Fiat 500 取还车地点还是在马德里 只是时间被轻轻挪了一点点 从七月九号下午差不多三点多 改成七月十号下午 还车从二十二号挪到了二十一号左右 对我行程完全没有影响 反而刚好让我那天不用赶得太急。对我来说 变化只有一件事 就是价格变便宜了 差价直接退给我。我看到那几美元的差价时 心情其实挺轻松 有点像有人在背后帮我盯着价格 替我守着钱包。平时我订东西很少会一直追着价格变动跑 尤其是租车 网站很多 规则也多 我也不会每天去刷新。一想到他们会在价格下降时帮我抓住这个机会 让我自动省下一点钱 我就觉得挺划算。那几块钱虽然不算大数字 但对我这种出来旅行 还挺在意预算的学生感觉来说 意义不太一样 我会把这笔钱拿去在马德里市区多吃一顿好吃的 或者买一两样小纪念品。我整个过程也没有找过客服联系去谈价什么的 一切就是安静地在后台改好了 然后我收到了新的订单邮件 和一个简单的说明。对我来说 这件事就像旅途里的一个小插曲 不用多想 不用多做步骤 就突然有人塞给你一张折扣券 你抬头一看 原来是之前自己点过的一个服务在发挥作用。我现在甚至比那辆Fiat 500本身 更记得这次自动帮我省钱的体验 也更愿意以后再用他们来订车。
Price Drop ProtectorI will start from the result. I found out at the end that I kind of earned some free money. A few days ago I booked a car in Madrid, Spain with QEEQ. It was a Skoda Karoq or similar from Centauro with automatic gear. I thought the price was fixed. I did not think about it anymore.
Later I saw an email in my inbox. It showed a new booking with order number 63001185. At first I thought I made a mistake and booked twice. I was a bit scared and worried they would charge my card two times.
I read the email more carefully. Then I saw they explained that they made a new booking for the same car for me with a lower price and they would refund the difference to me. Then I remembered that when I booked the car I selected the service called Price Drop Protector. I did not care much at that time. I thought it was just a normal option. I did not expect it to really work. My old order was 88867896 and now it became this new one. I did nothing. I just got back 2.2 euro. The money is not big but it feels like I found some money on the street.
In my mind I was also thinking about my trip. I fly inside Spain and arrive in Madrid around the evening of June 20. My rental is planned from about the evening of June 19 at around six thirty and I plan to return the car around the same time on June 22. My whole budget is quite tight. I am an overseas visitor and I do not really know the local prices. I can only compare a bit by myself. I am also afraid that if I keep changing the booking by hand something may go wrong. This time I did not need to worry. They checked the price drop by themselves, made a new booking for me and sent the refund of the difference. For someone like me who gets stressed by small details, this really made me feel more relaxed.
The important thing is that I did not contact customer service and I did not click any extra buttons. I just booked the car in a normal way and later I suddenly got this small refund. This changed my view about this kind of protection service. Before this I always felt these things were just marketing and not very useful. This time it really helped me in a clear way. Even if 2.2 euro is not much, I think if the trip was longer or the dates were earlier, maybe it could save more. So this function feels pretty nice to me now.
Worry-Free Service"Dad did they give your money back" My daughter asked me this when we got home. She was holding her tablet. I looked at the bank message on my phone and said yes with a smile. Two hundred sixty five euro ninety seven. All of it. At that moment I finally felt relaxed and I also felt that buying QEEQ Worry-Free Service was the right choice.
The story started on a windy night in Fuerteventura. I was traveling with my family. We landed and walked slowly through the small airport with two suitcases and a tired kid. We got to the SIXT counter about a bit more than one hour after my original pick up time. Outside the airport I could hear the wind and smell the sea. My daughter kept asking when we could go to the hotel.
At the counter I was told there was no car like the small SUV I booked. The staff said the cars they had left were either too small or not good for our luggage and a child seat. I started to feel nervous. I had planned this trip for months and now it felt like it might break at the first step.
In the end they said they could only give me a higher class car and I had to pay an extra 265.97 euro. I was really torn. I was tired and a bit angry. But it was late and I did not want my family to be stuck without a car so I used my card and paid the fee. On the way to the hotel the road lights passed by the windows again and again. My daughter fell asleep in the back seat. I kept thinking about that extra money and doing the math in my head.
When we got to the hotel I remembered that when I made the booking I had added Worry-Free Service on purpose. I was afraid of this kind of extra charge at the counter. So I contacted their customer service and explained everything. I sent photos of the invoice and the bank charge. To be honest I was still worried that it might just be a nice name and that nothing would really happen for me.
Their support talked with me carefully. They checked the time I arrived and the amount I paid and the bill from the car rental company. While I was waiting for updates I opened my banking app almost every day and looked at that line of 265.97 euro. It always made me feel a bit upset. At the same time I told myself this is exactly why I bought this service.
Some time later they told me they could handle it under Worry-Free Service and asked me again to confirm the final bank record. I sent the latest statement. Then I just waited. During those days I took my kid to the beach in the morning and we played in the waves. At night back in the apartment I would check my email and messages. To be honest I was thinking more about that upgrade fee than about how blue the water was.
One evening my bank sent me a message. It said there was a refund. I opened it and saw the exact same amount. 265.97 euro paid back to my card. I read the number a few times just to be sure. Then I finally felt the whole thing was over. My daughter saw me smiling and thought I found a new beach. I told her it was the extra money coming back. She smiled too and said then we can come to Spain again next time.
If I had not chosen Worry-Free Service when I booked I think I would have just taken the loss and accepted that big extra fee. Now the full upgrade cost was repaid and my budget was safe again. The whole family trip stayed happy and this little problem became just a story I tell my friends about how that extra service actually helped me.
AXA Full Coverage"Is this scratch really new" The staff at the return lot in Madrid walked around the Alfa Romeo Tonale and stopped at a mark on the back bumper. The afternoon sun was very strong and I felt my heart sink. I booked this car on QEEQ for a business trip and my schedule was very tight. I really did not want trouble like this.
My first thought was that I was glad I bought AXA Full Coverage. I picked up the car around two in the afternoon on June 11. I went from the airport to the Record Go desk and by the time I got the keys I was already a bit tired. Even so I still took my phone and made a full circle around the car. I took photos of every side and also the wheels and bumpers. The staff only looked very quickly. I even laughed at myself that day and thought I was being too careful. Now it actually helped me.
The staff at return said they did not see this scratch in their system so they needed to charge me about 240 euro first and then let insurance handle it. I told them I felt it was old damage and started to open my photo album. I needed to get back to the hotel to prepare for my meeting the next day so I paid the amount first. I was not happy at all and felt my time was being wasted.
Back at the hotel I sat down and checked the photos from pickup one by one. I zoomed in on that bumper area. The scratch was already there in the photo. The light was different at pickup so it was not so easy to notice at first but in the picture it was clear. I felt a lot better. I kept those photos and also saved the payment record for the 240 euro charge from the rental company. When I calmed down I felt really thankful for this insurance. Even with proof it is hard to argue with a rental counter by myself.
I contacted their customer service and told them the whole story. I sent the pickup photos and also the record of the damage charge. They asked me which photos were from the pickup day and which were from the return. I explained each one. I could feel they were trying to sort things out for me instead of just saying some empty words. For someone on a business trip like me this matters a lot because my time is very limited.
Later they told me that from the photos they could see the scratch was already on the car when I first took it. When I heard that I felt really relaxed. Two hundred forty euro is not huge for a company but it is still real money for me and the feeling of being blamed for something you did not do is very bad. After that the rental company sent the money back. When I saw the refund in my bank I felt like the whole thing finally closed.
This experience showed me that AXA Full Coverage is not just some words in a policy. When a small accident or scratch comes up I have proof in my hand and there are people speaking for me so the rental company cannot just do what they want. As a business traveler who flies a lot I now have a habit. When I pick up a car I always take many photos and I choose this kind of coverage. It makes me feel much more secure.
Dedicated customer serviceI have to say I was pretty upset at first. I was renting a car in Oviedo with my kid and I thought it was just a normal return. I booked the car on QEEQ and picked it up on April twenty ninth in the morning and gave it back on May second in the evening. A few days later the rental desk said there were two new damages. One was on the right front bumper and one was on the windshield. They also talked about charging my deposit. In my head I just thought this is bad and I have to explain all this mess to my kid. When I picked up the car I already saw a scratch on the front bumper. I took some video and photos and I told myself just in case. When I heard they also blamed me for the windshield I felt even more annoyed. With a child next to me I was already very tired. I contacted their customer support and sent all my photos and video. I explained that the scratch was there when I took the car. I could feel that one person was really following my case all the time. For a parent like me this was very important. I did not need to repeat my story again and again. They kept giving me updates and said they were talking with the rental company. Deep inside I was still worried and thought maybe I would still need to pay in the end. Later they told me the rental company agreed that the charge was wrong. The bumper damage was old and the glass would not be charged to me and my deposit was safe. At that moment I finally relaxed and felt someone was really taking care of me. I was not alone guessing what the English contract meant. For me as a dad with a kid the best part was that a dedicated customer service person stayed on my case from start to finish. I just needed to send my proof and let them handle the hard part and that saved me a lot of energy.
