One-Dollar FreezeI remember how convenient it was to book a car on QEEQ. As a parent traveling with kids, I always want things to be as simple as possible. That day, I was browsing rental options and came across their 'One-Dollar Freeze' service. I only needed to pay $1 upfront to book, and the rest would be automatically charged before the rental started, with no interest at all. This arrangement was so flexible for me, especially since my credit card limit was a bit tight at the time. The whole booking process was super smooth, and I barely had to worry about any complicated steps. Later, I noticed that the remaining amount was charged as agreed, and everything was very transparent. For me, this booking was not only stress-free but also felt really thoughtful.
Dedicated customer serviceWhen I was picking up the car, my credit card was said to be invalid. This made me very anxious because I was traveling with my kids and couldn’t be without a car. I was asked to purchase extra insurance at the counter but didn’t contact them right away. Later, I noticed that the deposit wasn’t refunded, which confused me even more. So, I reached out to their customer service and explained my issue. The staff was very patient and not only helped me appeal to the car rental company but also kept following up on my case. Although it took some time, their updates always made me feel cared for. In the end, the car rental company provided a signed document, and the appeal wasn’t successful, but the whole process showed me their professionalism and responsibility. Having dedicated customer service to follow up really gave me peace of mind.
Price Drop ProtectorAt first, I thought this car rental was nothing special, just a normal price. But a few days ago, I got a notification from them saying my booking had been rebooked because they found a lower price! They saved me $5.90. This completely changed how I feel about the service. Just imagine, I didn’t do anything extra, and I automatically saved some money. The Price Drop Protector is amazing. It found the price drop so quickly and refunded me the difference. Looking back, choosing QEEQ was definitely a smart decision.
Price Drop ProtectorHave you ever booked something only to find the price drops later? That almost happened to me when I rented a car in Portugal. A few days ago, I booked a Toyota Yaris through QEEQ to explore Lisbon on my own. Just when I thought everything was set, they notified me that the price for my booking had dropped. The best part? They had already rebooked it for me at the lower price and refunded the difference. I was honestly amazed. I didn’t have to do anything extra and still saved 44 CNY. It felt great to know I could use that saved money to enjoy a nice meal in Portugal!
AXA Full CoverageI still remember that day driving through the countryside in Portugal. The sunlight filtered through the trees and lit up the road. The scenery was so beautiful that I stopped to take a few photos. But not long after I got back on the road, one of the car tires burst. I felt a bit panicked at first, but then I remembered I had AXA Full Coverage, which gave me some relief.
I immediately contacted their customer service and explained what happened. They asked me to take photos of the damaged tire and submit some information. I quickly sent everything as requested. Over the next few days, they kept following up on my claim process, asking if I needed any help and confirming the reimbursement currency. I chose SGD because it was more convenient for me.
Soon after, the customer service informed me that my claim had been successfully processed, and I received 96 SGD. I really appreciated their efficiency and service, which made me feel taken care of. Although dealing with a damaged tire was a hassle, AXA Full Coverage made everything so much easier.
Worry-Free ServiceAt first, I was really looking forward to this car rental since it was a business trip. But I didn’t expect the car to break down on the highway—the clutch completely failed! I was totally shocked and stuck in a very dangerous spot. It was both nerve-wracking and scary. I had no choice but to call roadside assistance to tow the car away. Later, I contacted the platform and submitted all the necessary documents and receipts. Their customer service quickly resolved the compensation issue, and the whole process made me feel really reassured. This Worry-Free Service truly lived up to its name—it saved me when I needed it most.
